Volta

Organization of passenger logistics processes in the perspective of epidemic conditions for air transport

Purpose: The aim of the research is to analyze changes shaping the organization of passenger service processes in air transport during the epidemic.Design/methodology/approach: The main goal and partial goals resulting from the analyzes performed were achieved by using a developed research methodology that includes literature analysis, analysis of the research area, survey research and process mapping.Findings: The development of research results allowed us to observe differences in the structure of passenger service processes before and during the Covid-19 pandemic. Research limitations/implications:The conducted research was based on a selected representative entity, which is an international airport.Future studies in other ports should be considered to increase the study area and diversify the study population.Practical implications: It is possible to use the developed …

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